Privacy Policy

1. INTRODUCTION

This Privacy Policy (hereinafter, the “Privacy Policy”) explains how Algoritcom Games SL, as the data controller, collects, uses, and protects your personal information when you make a purchase on our website and use our services.

We also inform you of your rights and how you can exercise them, in accordance with applicable data protection regulations.

By using our online store, you agree to the terms of this Privacy Policy. If you are under the legal age in your country or region, you confirm that your parent or legal guardian has read and accepted these terms on your behalf. If you or your legal representative do not agree, please do not use the website or make any purchases.

2. ABOUT US

Data Controller:
Algoritcom Games SL
Calle Muntaner 479, 6º4, 08021 Barcelona, Spain
NIF: B70779715
Email: support@collectibol.com
Data Protection Officer (DPO): dpd@consulpyme.com

3. INFORMATION WE COLLECT

3.1 Information you provide us:

  • When placing an order on our website

  • When filling out contact or customer service forms

  • When subscribing to our newsletter (with your consent)

  • When participating in giveaways, promotions, or surveys

  • When contacting us via email or social media

This may include:

  • Full name

  • Email address

  • Postal address and shipping details

  • Contact phone number

  • Payment information (handled securely by external platforms)

  • Tax data (when invoicing is required)

3.2 Information we collect automatically:

When you visit our website, we may automatically collect technical data such as:

  • IP address

  • Device type, browser, and operating system

  • Browsing activity (pages visited, time on site, etc.)

  • Cookie data (see our Cookie Policy)

4. HOW WE USE YOUR INFORMATION

We use your personal data to:

  • Process and manage your orders

  • Handle payments and shipping

  • Provide customer support and after-sales service

  • Send communications related to your purchases

  • Improve our store and user experience

  • Comply with legal obligations

  • Send commercial communications if you have given explicit consent

5. LEGAL BASIS FOR PROCESSING

We process your personal data based on:

  • The performance of a contract (processing your purchase)

  • Your consent (for marketing communications)

  • Compliance with legal obligations (tax, accounting)

  • Our legitimate interests (service improvement, fraud prevention, etc.)

6. WHO WE SHARE YOUR DATA WITH

We may share your information with:

  • Courier services for product delivery

  • Payment service providers (e.g., Stripe, PayPal)

  • Email marketing tools (e.g., Mailchimp)

  • Tax or regulatory authorities when legally required

All third parties act under data processing agreements and with the required data protection safeguards.

7. DATA RETENTION

We will retain your data for as long as necessary to:

  • Process and deliver your purchases

  • Fulfill our legal obligations (e.g., 5 years for tax purposes)

  • Provide after-sales service

  • Send marketing communications, if authorized (until consent is withdrawn)

After this period, your data will be securely deleted or anonymized.

8. YOUR RIGHTS

You have the right to:

  • Access your personal data

  • Request rectification of inaccurate data

  • Request deletion of your data (where applicable)

  • Object to or restrict processing

  • Withdraw your consent at any time

  • Request data portability

  • File a complaint with the Spanish Data Protection Authority (www.aepd.es)

You can exercise these rights by emailing us at support@collectibol.com

9. SECURITY

We have implemented technical and organizational measures to protect your information against unauthorized access, loss, or misuse. We use secure connections (HTTPS), encryption of sensitive data, and certified payment services.

10. INTERNATIONAL DATA TRANSFERS

In some cases, your data may be processed outside the European Economic Area (EEA) by service providers. We ensure that all such providers offer adequate safeguards in accordance with the GDPR, through standard contractual clauses or other legal mechanisms.

11. CHANGES TO THIS POLICY

We may update this Privacy Policy to reflect changes in our practices or applicable law. We will publish the updated version on this page with the date of entry into force.

Last updated: 2025-07-14